At Duty Bound Woodworks, we are dedicated to providing top-quality woodworking pieces and ensuring customer satisfaction. Please review our return policy outlined below:
Custom and Furniture Orders:
- All custom and furniture orders are considered final and non-refundable once the order is placed.
- Prior to production, we collaborate closely with our customers to confirm all details, ensuring that the final product aligns with their expectations.
- Deposits paid for custom orders are non-refundable. Once the deposit is received, it secures your order and allows us to begin the production process.
Non-Custom or Production Pieces:
- Non-custom or production pieces are eligible for a refund within 30 days from the date of the original order.
- To initiate a return, please contact our customer service team at dutyboundwoodworks@gmail.com to obtain a Return Authorization (RA) number.
- The buyer is responsible for the cost of return shipping.
- The returned item must be in its original condition, ensuring it can be resold. This includes packaging and any accompanying documentation.
- Refunds will be processed once the returned item is received and inspected.
Important Notes:
- Returns without a valid RA number will not be accepted.
- Custom and furniture orders cannot be canceled once production has commenced.
- Refunds will be issued using the original payment method.
How to Initiate a Return:
- Contact our customer service team at dutyboundwoodworks@gmail.com to obtain a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package.
- Ship the item to address provided with your RA number.
Please feel free to contact us with any questions or concerns regarding our return policy. We appreciate your understanding and cooperation.
Thank you for choosing Duty Bound Woodworks. We look forward to serving you with exceptional craftsmanship and customer service.
